Phone: +1 (213)627-7478
Hours: M-F 10AM - 6PM PST

Swiss Dials Inc. Warranty Policy

We know you are excited and thrilled with your purchase. We are here to help in case you need warranty service. All warranties sold are provided and honored by Swiss Dials Inc. only. You will receive a Swiss Dials warranty card with your purchase as pictured below.

Swiss Dials Inc. Watch Warranty Card

Watches

Your watch purchase comes with a 2 year warranty. Warranty covers the watch internal movement only.

  • Watch purchases on 2016 or after have a 2 year warranty.
  • Watch purchases made before 2016 have a 1 year warranty.

The watch warranty covers:
  • Warranty covers the watch internal movement only.
  • Timing adjustments and calibration

The watch warranty does not cover (list is not all inclusive):
  • Physical damage
  • Neglect
  • Abuse
  • Natural wear
  • Scratches, Dents or Pitting
  • Coatings
  • Batteries
  • Damage due to Battery leaks
  • Parts such as but not limited to Crowns, Pushers, Crystals, Inserts, Bezels, Dials, Hands, Case, Bracelets, Straps, Bands
  • Personalization and/or special request customization such as, but not limited to: engraving, laser, gem encrusting, pvd/dlc coating, high polish, etc.
  • Repaired or Altered Watches by an unauthorized third party, this will also void the warranty.
  • Vintage Watches

The following watches are excluded from our watch warranty:
  • Vintage Watches
  • Repaired or Altered Watches by an unauthorized third party, this will also void the warranty.
  • Personalization and/or special request customization such as, but not limited to: engraving, laser, gem encrusting, pvd/dlc coating, high polish, etc.

Please contact us if your need to submit a warranty repair. Do not ship watches to our store without prior approval by our watch repair staff. Once approved ship the merchandise back to our store insured for the full purchase price with signature required, at your expense. We recommend providing a tracking number. If you are a customer located outside the U.S. and require warranty service or repairs please contact us for proper shipping instructions. There is a protocol that must be followed for shipping watch repairs into the U.S.A.
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Jewelry

Your jewelry purchase comes with a 60 day warranty for design or manufacturing defects only. Please contact us and return all defective or damaged products to us for examination and evaluation.

  • Jewelry purchases on 2016 or after have a 60 day warranty against design or manufacturing defects.
  • Jewelry purchases made before 2016 have a 30 day warranty against design or manufacturing defects.

The jewelry warranty covers:
  • Warranty covers the jewelery .
  • Timing adjustments and calibration

The jewelry warranty does not cover (list is not all inclusive):
  • Loss of a center stone
  • Special order jewelry
  • Certificate replacement (GIA, PGS, AGS, IGI etc)
  • Personalized jewelry
  • Routine or preventive maintenance
  • Wear and tear
  • Improper care
  • Accidents
  • Abuse
  • Lost or stolen Jewelry
  • Materials or metal not capable of being altered like pearl, ceramic, cobalt or titanium
  • Natural breakdown of materials over extended use or time
  • Special Request customization such as, but not limited to: engraving, laser, gem encrusting, plating, pvd/dlc coating, etc.
  • Repaired or Altered Jewelry by an unathorized third party, this will also void the warranty.
  • Estate Jewelry, Antique or Vintage

The following jewelry are excluded from our jewelry warranty:
  • Estate Jewelry, Antique or Vintage
  • Repaired or Altered Jewelry by an unauthorized third party, this will also void the warranty.
  • Personalization and/or special request customization such as, but not limited to: engraving, laser, gem encrusting, pvd/dlc coating, high polish, etc.

Please contact us if your need to submit a warranty repair. Do not ship jewelry to our store without prior approval by our repair staff. Once approved ship the merchandise back to our store insured for the full purchase price with signature required, at your expense. We recommend providing a tracking number. If you are a customer located outside the U.S. and require warranty service or repairs please contact us for proper shipping instructions. There is a protocol that must be followed for shipping repairs into the U.S.A.
Warranty replacements are subject to product availability.
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Out of Warranty Repairs

For out of warranty repairs please contact us or use the following forms:

You can submit a watch repair estimate request using the easy to use watch repair form:

For jewelry repairs or estimates please contact us via phone, email or using our contact form:

Our staff will contact you to determine your repair needs and help you through the repair process.
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Preventive Care & Maintenance

If you require maintenance Here are a couple of preventive care tips for your jewelry and watches. Exercise care when wearing your jewelry because not all jewelry pirces can be repaired. Please refer to our to the watch or jewelry policy for items excluded from warranty repairs.
Care Tips:
  • Remove jewelry when using bleaches or corrosive products.
  • Avoid exposure to household and industrial chemicals.
  • Avoid exposure to chlorine which is commonly used in swimming pools and hot tubs.
  • Avoid exposure to extreme temperatures, especially heat.
  • Prevent scratches by keeping jewelry from rubbing other pieces of jewelry.
This list is not all inclusive, please contact us if you have any questions.
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Insurance

We recommend that you insure your jewelry in the event that it is lost, stolen or damaged. A separate insurance rider may be required to fully cover all of your fine jewelry pieces. Please contact your insurance company for more information regarding your insurance policy limits and requirements. This type of insurance can be purchased through your homeowners or renters insurance and NOT through Swiss Dials, Inc.
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Swiss Dials, Inc. is an independent retailer of pre-owned luxury watches and watch accessories, and is not sponsored by, associated with and/or affiliated with Rolex, S.A., Rolex USA, Cartier, Breitling, Omega, Patek Philippe or any other brand names. Swiss Dials, Inc. provides its own warranties on the watches it sells. Watch warranties will not be honored by Rolex USA or Rolex S.A. (International) or any other watch manufacturer.

All brand names and trademarks are the property of their respective owners and holders and are used for identification purposes only. The trademarks Rolex, Deepsea, Sea Dweller, Datejust, YachtMaster, Daytona, Turn O-Graph, Milgauss, Oyster, Explorer, Cosmograph, Rolex Perpetual, and Pearlmaster are registered trademarks of Rolex Watch USA Inc., Rolex S.A.

To buy a new Rolex watch visit www.rolex.com for a list of authorized Rolex dealers near you.