Phone: +1 (213)627-7478
Hours: M-F 10AM - 6PM PST

Returns, Refunds and Exchange Policy

We know you are excited and thrilled with your new purchase. We are here to help in case you need to return an item.


Return Policy


Watches

Your watch purchase comes with a 14 day money back guarantee. We also offer a 14 day exchange policy from the date you received your item. If for any reason you are not completely satisfied, contact us and we will make it right.

If you simply would like to exchange your item for another item on our site or another style we may have available, we recommend you contact us.
In the event of a returned item under the Return Policy, the item(s) must be in unused, unworn in the same condition sold. This means no blemishes, scratches, marks or signs of wear. Otherwise the item is non-returnable or may be subject to a 25% restocking fee.

All International sales are Final.

The following items and services are excluded from our watch return policy and cannot be returned for a refund or exchanged:
  • Special Order Watches
  • Unworn Watches
  • New Watches
  • Vintage Watches
  • Repaired or Altered Watches by an unathorized third party, this will also void the warranty.
  • Personalization and/or special request customization such as, but not limited to: engraving, laser, gem encrusting, pvd/dlc coating, high polish, etc.

Contact us if your intention is to return the watch immediately. Ship the merchandise back to our store insured for the full purchase price with signature required, at your expense. We recommend providing a tracking number. Include all original packing materials including manuals, booklets and accessories.
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Jewelry

Your jewelry purchase comes with a 14 day money back guarantee. We also offer a 14 day exchange policy from the date you received your item. If for any reason you are not completely satisfied, contact us and we will make it right.

In the event of a returned item under the Return Policy, the item(s) must be in unused, unworn in the same condition sold.. This means no blemishes, scratches, marks or signs of wear. Otherwise the item is non-returnable or may be subject to a 25% restocking fee.

All International sales are Final.

The following items and services are excluded from our jewelry return policy and cannot be returned for a refund or exchanged:
  • Special Order Jewelry
  • Repaired or Altered Jewelry by a third party.
  • Stones returned without Certificates (GIA, PGS, AGS, IGI etc)
  • Personalized Jewelry
  • Special Request customization such as, but not limited to: engraving, laser, gem encrusting, pvd/dlc coating , etc.

Contact us if your intention is to return the Jewelry immediately. Ship the merchandise back to our store insured for the full purchase price with signature required, at your expense. We recommend providing a tracking number. Include all original packing materials including manuals, booklets and accessories.
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Refund Policy

Once we received your item(s), a refund is initiated and the refund is processed depending on your original payment method.

If the item arrived damaged or incorrect please contact us.

For online purchases:
Refunds will be credited to the original credit card. The return credit time can vary depending on the credit card or bank issuer. If the item is subject to a restocking fee the refund credit amount will be the purchase price minus the restocking fee.

For in-store purchases:
Your refund will generally be in the same form as the original purchase. However, when the item was paid for with cash, cashier check or bank wire in an amount greater than $250 Dollars, the refund will be in the form of a check mailed within 10 business days of the return. If the item is subject to a restocking fee the refund credit amount will be the purchase price minus the restocking fee.

Bring your receipt and a valid photo ID. We accept these forms of identification:
  • US driver's license
  • US state-issued ID
  • Passport
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Exchange Policy

If you purchased an item and would like to exchange please contact us within 14 days of the delivery date. Exchanges are subject to product availability. Not all items can be exchanged, please refer to our to the refund policy for items excluded from our exchange policy. If the item arrived damaged or incorrect please contact us.
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Domestic Shipping

All packages are shipped fully insured with a signature required via UPS & FedEx. Someone will need to be present at the time of delivery to sign for the package. Our shipping options include Ground (Free), 2day ($25 USD) and Overnight Air ($39 USD). All shipments to P.O. boxes are shipped via the United States Postal Service. Please allow an additional business day for delivery to a P.O. Box.

International Shipping

All international Shipments are shipped via FedEx international priority anywhere in the world for $75 USD. Shipping to Canada is $50 USD. Delivery time is typically between 3-5 days once the package is shipped depending on your location. The delivery time does not include customs delays. All international customers must provide a valid telephone number to ensure proper delivery. Import duties, taxes and charges are not included in the shipping charges. These charges are the buyer's responsibility. Please check with your countries customs office to determine what these costs will be prior to purchase. These charges are normally collected by the delivery freight company or when you pick the item up. Do not confuse them with additional shipping charges.

Swiss Dials, Inc. is an independent retailer of pre-owned luxury watches and watch accessories, and is not sponsored by, associated with and/or affiliated with Rolex, S.A., Rolex USA, Cartier, Breitling, Omega, Patek Philippe or any other brand names. Swiss Dials, Inc. provides its own warranties on the watches it sells. Watch warranties will not be honored by Rolex USA or Rolex S.A. (International) or any other watch manufacturer.

All brand names and trademarks are the property of their respective owners and holders and are used for identification purposes only. The trademarks Rolex, Deepsea, Sea Dweller, Datejust, YachtMaster, Daytona, Turn O-Graph, Milgauss, Oyster, Explorer, Cosmograph, Rolex Perpetual, and Pearlmaster are registered trademarks of Rolex Watch USA Inc., Rolex S.A.

To buy a new Rolex watch visit www.rolex.com for a list of authorized Rolex dealers near you.